SysMaster has an “all sales are final” policy.
Customers are only allowed to return products when they are defective,
damaged or non-ordered products, and only with a Return Material
Authorization (RMA) number.
RMA Criteria
- Products must have been purchased directly from SysMaster.
- Returns are only allowed when there is a SysMaster order
entry error or anufacturing error.
- Products must be new with the factory seal unbroken.
- Products must be returned to SysMaster’s designated
location within 30 days of customer invoice date.
- SysMaster will only give
credit for product returned with a Return Material authorization
(RMA) number.
- Failure to return product within 30 days may result
in cancellation of the Return with Credit request.
- Out-of-Policy
requests are subject to acceptance by SysMaster, and
a re-stocking fee may be applied.
If you did not purchase the product directly
from SysMaster Systems, please refer to your distributor or reseller’s
point of contact for all information on return of SysMaster
products.
Contacts and Additional Information
For further details or questions about the Returns
process, please send email to rma@sysmaster.com or call your
sales representative at .
All returned items are subject to inspection
for use and damage before credit is issued. Items returned in
damaged or severely used condition which cannot be resold
as new have a 20% restocking fee. You may incur
additional charges if product is returned in damaged
condition.
Equipment must be returned with freight and insurance
prepaid to the SysMaster at the address listed
below. You must reference the RMA Number on the outside
of each box being returned. Product returned without
an
RMA number may be received without credit given.
SysMaster Corporation
RMA Receiving
RMA#___________
5801 Christie Avenue, Suite 400
Emeryville, CA 94608
RMA Request Process
In the case of mis-shipments, overshipments,
shipment damages, or zero dollar RMA requests please complete
the
RMA Credit Request Template and email it to rma@sysmaster.com.
You will receive a Case number (SC#) so that you may reference
your request.
In the case of functionally defective product,
please contact our Technical Support to open
a case. You
will receive a
Case number so that you may reference your request.
To request RMAs for any other reason send e-mail
to support@sysmaster.com
