SysMaster offers custom tailored support contracts to meet every need. Options include 8x5 phone and e-mail support, 24x7 premium support and onsite hardware repair. SysMaster's consulting team is available to provide planning, consultation and onsite installation if desired.

US and Canadian customers, please call the SysMaster technical support hotline toll-free at: .

Please have your system serial number ready when you call.

Support hours depend on the type of support contract you have with SysMaster Corporation. If you have an 8x5 support contract, phone support is available M-F, 7-4:30 Pacific Time. If you have a 24x7 contract, emergency support is available 24 hours a day, every day.

Please, note that support for the initial installation phase is provided during daytime business hours.

Hardware Support

If you have an onsite hardware support contract, call (510) 567-0888 to request service. A technical support representative will dispatch a System Support Engineer to provide onsite support for your hardware problem. If you have depot hardware support, contact SysMaster at (510) 567-0888 to arrange for service.

Renewing Support Contracts

To avoid a lapsed contract charge, be sure to renew your support contract before your current contract expires (generally one year from date of purchase).

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