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SysMaster offers custom tailored support contracts to meet every
need. Options include 8x5 phone and e-mail support, 24x7 premium
support and onsite hardware repair. SysMaster's consulting team
is available to provide planning, consultation and onsite installation
if desired.
US and Canadian customers, please call the SysMaster
technical support hotline toll-free at:
.
Please have your system serial number ready when
you call.
Support hours depend on the type of support contract
you have with SysMaster Corporation. If you have an 8x5 support
contract, phone support is available M-F, 7-4:30 Pacific Time. If
you have a 24x7 contract, emergency support is available 24 hours
a day, every day.
Please, note that support for the initial installation
phase is provided during daytime business hours.
Hardware Support
If you have an onsite hardware support contract,
call (510) 567-0888 to request service. A technical support representative
will dispatch a System Support Engineer to provide onsite support
for your hardware problem. If you have depot hardware support, contact
SysMaster at (510) 567-0888 to arrange for service.
Renewing Support Contracts
To avoid a lapsed contract charge, be sure to renew
your support contract before your current contract expires (generally
one year from date of purchase).
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