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Introduction
VoiceMaster provides an extremely
flexible CRM (Customer Relationship Management) web site and CRM
toolkit that allow regular end users to sign up for your phone service
and operate their account online. The totally automated CRM
interface allows users to:
- Register for the service
- View and change their account profile.
- View detailed history records about calls they made. This data
is taken straight from the CDR records of the database.
- Buy calling time with a credit card. The CRM web site provides
secure (SSL) pages and scripts for credit card processing. To
this end the hosting company should have a valid merchant account.
All other APIs for processing the card are provided by the CRM
server CGI modules.
- View updated rates which are displayed exactly as the administrators
set them for their system in the database.
Flexibility
All static pages of the CRM web site can be customized
and along with it the pictures of the site so that a totally new
look is achieved. In addition, the view of the dynamic part of the
pages served through the CGI modules can be modified thanks to the
CSS (Cascading Style Sheets) used to format the pages. The dynamic
pages are assembled through the use of templates that can be changed
as well. All custom content is managed through FTP protocol.
E-mail Interface
The system has an integrated SMTP email server for
sending monthly statements to users that opted for this. This is
very convenient for both Prepaid or Postpaid user accounts. In addition
this module is used for sending customized messages to users for
operating purposes such as registration confirmation, password retrieval,
monthly statements.
You can view the standard web interface that ships
with the unit at:
http://www.intelfone.com
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