• VoIP Billing
• ISP Billing

	VoIP Billing

Flexible Call billing and Calling time measurement

• Refined call billing
  VoiceMaster provides refined configuration for call billing. Administrators can select which call legs can take part in the process of call duration.
• Flexible call billing based on call duration.
• Flexible call billing based on the phone number through which the call enters the system. The system supports ANI/PIN prefix/Username/Caller ID/IP address authentication.
• Flexible granularity of rounding call minutes.
• Grace periods and additional call adjustment billing policies.
• IVR integration with the selected billing policies.

Two sides of system interaction

• End user interaction
  • CRM
    In the case of end users of the system, online billing functionality is expossed throuhg the CRM web site where users can manage their accounts and purchase calling time and view detailed calling history records. End users of resellers and Corp. Clients can also use the CRM to see rates related to them as well as manage their accounts.
  • Browser based Administrative console for managed services.
    In the case of managed services resellers, corporate clients can access information related to their system activity. The look of the Administrative console is customized to expose only information related to them.
• Administrative interaction
  • Administrative console - allows for full feature control of the system.

Supported Client accounts

• End User accounts
  These are regular end users of the system making the actual calls;
• Reseller accounts
  These are the accounts of resellers of the service the managing company provides. They can have their own rates and their own web sites hosted on the system (optional). They can also log into the system (optional module) to view/manage rates and reports relating to them.
• Corporate accounts
  These are the accounts of corporations which use the system with special type of billing. With this type ot service many users are bound to one corporate account. To enforce precise billing policy, the VoiceMaster gatekeeper allows for dynamic call control where calls can be cut off if the account is depleted.

End user management

• Per user defined rates;
• Per user defined currency;
• Monthly Email statements;
• Online Statements;
• User defined profiles;
• Per user balance;
• Detailed Call History per user/call with attached routing/billing information per call;
• Effective Rates calculator listing effective rates for each user.

Flexible Rates Policies

• Floating model for rates
  Administrators can form rates for users based on a provider rate and adding adjustments reflecting profit/expenses. This model is floating model because the final effective rate for a user is bound to a provider rate that can fluctuate. The binding algorithm can be either with abvsolute or relative (percentage) margins.
• Fixed model for rates
  Administrators can form rates for users based on a flat rate.
• Per user rate adjustments
• Separate Reseller rates
• Separate Corporate account rates
• Separate Provider and wholesale rates

Flexible PIN Batch Management

The system provides batches of PINs for Resellers and Corporate accounts. This is suitable for printing calling cards and selling them from kiosk type of sale points or for online sale of calling cards. The system provides:

• Fine granularity of batch activation
• Detailed information of current status of already generated and activated PINs
• Flexible Import/Export of Batch PINs

Comprehesive Reports

• Accounting Reports
  • Revenue reports
  • Expenses reports
  • Detailed call history reports for agents like Resellers, Corporate accounts, Wholesalers and Billing Providers
• Flexible Export of all reports.
• Rich data presentation - Table/2D - 3D chart data presentation
• System Reports
• Low Balances
• Transactions
• Batch Statistics
• Balance Alerts (additional module)
• Currency Management (additional module) - the system can support multiple currencies e.g. the system can support separate currency for each user. The currency propagates to the CRM web site.

Billing Management Tools

• Global Rate tool for management of reseller/wholesaler/provider/system rates
• Tool for calculating call costs along with detailed routing information for a sample call.

	Wireless, Broadband and Traditional ISP Billing Solution

The system can interface and bill multiple type of users. It can bill users connecting through Dial-up modems, broadband ISDN lines, DSL/Cable, WLAN users connecting to the system through an Access Point.

With VoiceMaster, the ISP infrastructure includes the VoiceMaster functioning as a gateway/router/access controller, a DHCP server, a DNS server and a possible firewall. The VoiceMaster server features an optional firewall capabilities for filtering inbound and outbound traffic. The server can work also behind NAT where it is responsible for NAT translating and giving access to NAT-ed users to the Internet.

VoiceMaster is suitable for building Wireless Hotspot serviced areas. With its complete integrated feature set, it represents the ideal solution and reasonable price.

Flexible Billing

Types of users

Users can be both prepaid, postpaid or regular.

Prepaid
The system allows for automatic creation of batches of user accounts for prepaid services. These are suitable for selling Internet cards.

Postpaid
Postpaid account have the flexibility of payments at the end of a set billing period.

Regular
Regular end users can register and administer their accounts including recharging their accounts through the online CRM site.

All users can recharge their accounts.

Reseller structure

VoiceMaster supports Resellers, Wholesalers and Providers with flexible comission schemes and rate adjustment.

Types of billing

The system supports time based and volume based billing.

Reporting and Invoices

Reporting and invoice management is performed via browser based console. Supported features:

• Accounting Reports
  • Revenue reports
  • Expenses reports
  • Detailed call history reports for agents like Resellers, Corporate accounts, Wholesalers and Billing Providers
• Flexible Export of all reports.
• Rich data presentation - Table/2D - 3D chart data presentation
• System Reports
• Low Balances
• Transactions
• Batch Statistics
• Balance Alerts (additional module)
• Currency Management (additional module) - the system can support multiple currencies e.g. the system can support separate currency for each user. The currency propagates to the CRM web site.

CRM Integration

The VoiceMaster billing solution comes complete with an integrated comprehensive CRM interface that allows for:

• Register for the service online.
• View and change their account profile.
• View detailed history records about Internet sessions.
• Buy calling time with a credit card. The CRM web site provides secure (SSL) pages and scripts for credit card processing. To this end the hosting company should have a valid merchant account. All other APIs for processing the card are provided by the CRM server CGI modules.
• Integrated email server for dispatching service emails.

Each Internet user account with the system can be attached specific QoS rules. QoS rules can enforce limits on the maximum bandwidth allowed for the inbound and outbound traffic. Should the peering routers support DiffServ, the system can enforce additional rules regarding traffic prioritization and policing. All features come with fine traffic filtering granularity based on IP source/destination addresses, inbound/outbound TCP/UDP ports.

The integrated firewall provides for traffic filtering and user admission based on username/password or source IP address/range. The firewall works along with the RADIUS server and the AAA system. The following filters can be enforced:

• IP protocol - TCP, UDP, ICMP and more;
• Source IP address;
• Destination IP address;
• Source TCP/UDP port;
• Destination TCP/UDP port;

The integrated RADIUS server is compliant with industry standards. It can communicate with

• DSL, Cable, ISDN, Dialup
• PPPoE and VPNs
• VoIP
• Internet Kiosk and Café
• Wi-Fi hotspots

Accepted methods for authentication are:

• by IP;
• by PPPoE - username/password;
• by RADIUS protocol - username/password - users accessing the system from modem banks;
• by PIN;

Login page for universal login

For PIN access, the system provides an easy HTTP based authentication mechanism. This method requires a standard web browser. The whole process of authentication is as easy as filling a PIN password in a web page. The logout process can be done based on specified timeout or visting a logout page (same as the login).

All adminstration is handled through an advanced browser based console. It allows real time monitoring of current sessions and with the possibility for administrative intervention.

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