Key Features

Extended Key Features

Overview

Problem

VoIP provider requires a solution that will allow Voice Mail services for clients that receive calls via IP and PSTN. The provider requires VoIP or PSTN calls to default to Voice Mailboxes if the call recipient is unavailable or has a Do-Not-Disturb option enabled.

Solution

SM7000 supports H323, SIP and PSTN protocols to allow flexible call processing. Callers can connect to the Voice Mail platform via IP or PSTN or Web and have full access to all advanced Voice Mail functionality. International and long-distance VoIP callers can also leave, retrieve, and manage messages in real-time from a remote Voice Mail server. In addition, the platform allows telecommuters and corporate field associates to take advantage of Voice Mail functionality while traveling or working from remote locations. SM7000 unique features flexible price structure and high return on investment.

Up to unlimited Number of Mail Boxes

SM7000 supports up to unlimited number of mailboxes with pre-set size quotas. The mailboxes are grouped for flexible administrative templates and easy management mailbox users can also be related to PBX accounts to allow single access to PBX and Voice Mail functionality.

Long-Distance and International Voice Mail

SM7000 allows long-distance and international users to support virtual mailboxes outside the country of their residence. In fact users can be anywhere in the world and retrieve their messages via Web, Email, or VoIP. This allows extremely flexible platform implementation and dynamic virtual office support.

H323, SIP, PSTN/TDM Web, Email Access Support

SM7000 allows callers to leave a message for unavailable users once they connect to the platform via VoIP or PSTN. In addition, users can manage their greetings or passwords via VoIP or PSTN as well. The messages can be retrieved via Web, VoIP, PSTN, and Email to allow flexible mailbox management and low retrieval cost.

Web and Phone Mailbox Management

SM7000 allows flexible mailbox management for all system users to provide them with the necessary tools to modify greetings and passwords, to delete and forward messages, and to setup mailbox options. Administrators can expire, lock, and restrict user accounts to secure the system integrity.

RADIUS Billing Interface

SM7000 supports Radius Billing Interface to SysMaster VM2000 Billing Platform. This allows the Voice Mail server to support real time billing procedures where as all inbound voice mail messages are accounted and billed for.

Managed Services and Virtual Server Partitioning

SM7000 supports virtual server partitioning to allow providers to lease functionality to third-party businesses and completely outsource the Voice Mail management to third-party administrators.

Voice Mail Call Flow

One-Stage Voice Mail Calling

1. Caller dials a DID number or connects to SM7000 via VoIP
2. SM7000 accepts the call
3. SM7000 plays Custom User Greeting
4. Callers leaves and approves the message
5. SM7000 stores the message and notifies the user via Email
6. User retrieves the message via IP, PSTN, or Web
7. User forwards, deletes, or saves the message.
8. SM7000 sends Radius signals to VM2000 for Billing purposes
9. User administers the mailbox options via IP, PSTN, or Web

Two-Stage Voice Mail Calling

1. Caller dials a DID number or connects to SM7000 via VoIP
2. SM7000 accepts the call
3. SM7000 plays Welcome message
4. SM7000 asks for Mailbox number
5. Caller enters the Mailbox number
6. SM7000 plays Custom User Greeting
7. Callers leaves and approves the message
8. SM7000 stores the message and notifies the user via Email
9. User retrieves the message via IP, PSTN, or Web
10. User forwards, deletes, or saves the message.
11. SM7000 sends Radius signals to VM2000 for Billing purposes
12. User administers the mailbox options via IP, PSTN, or Web
    

top of page