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Key Features
- Concurrent VoIP and PSTN Conference Call Support
- Up to 360 Concurrent Callers
- One or Two-Stage Conference Dialing Options
- Custom Conference Announcements
- Conference and IVR over IP
- H323, SIP, and PSTN Protocol Support
- Conference PIN Authentication
- Advanced Conference Administration
- Conference Recording and Caller Management
- Inbound and Outbound Conference Calling
- Radius Billing Interface
- Managed Services and Virtual Platform Partitioning Support
Overview
Problem ISP provider needs to expand the types of services
to allow corporate clients to conduct local and long-distance conference
calls. The required equipment must support callers that connect
using traditional phone lines, as well as callers utilizing IP
Phones and Soft Phones.
Solution
SysMaster VoIP Conference server allows advanced
conference server setup where callers coming via PSTN and IP are
connected into secure conference rooms. The application support
advanced administrative options to allow conference room managers
to records sessions, control room access, and manage the status
of the conference room.
H323, SIP and PSTN Support
SM7000 Conference Server supports H323, SIP, and
TDM protocols to allow all types of callers to connect to the conference
server. In addition it supports IVR over IP for flexible user authentication
and system interaction. Utilizing VoIP and PSTN based access methods
the platform significantly increases the system performance and
reduces the cost associated with local and long-distance call management.
One and Two-Stage Dialing
SM7000 supports one and two-stage conference profiles.
The one-stage profile allows the callers to enter a conference
room number associated with a dedicated DID number. The one-stage
conferencing reduces the number of steps to enter a virtual conference
room number. The two-stage profile allows the callers to enter
a virtual conference room number once they connect to the system
via a universal DID number. This procedure allows the platform
manager to support a single DID access number and allow the callers
to dial a virtual conference room number once they are connected.
Conference PIN Authentication
SM7000 supports PIN based authentication for all
callers as well as the conference room administrator. The callers
may be asked based on the conference profile settings, to provide
PIN in order to connect to the desired virtual conference room.
Flexible Conference Profile Administration
SM7000 allows platform managers to setup unlimited
number of conference profiles to allow flexibility and high system
throughput. In addition, the profiles allow Managed Services support
for virtual platform partitioning.
RADIUS Billing Interface
SM7000 supports Radius Billing Interface to SysMaster
VM2000 Billing Platform. This allows the conference server to support
real time billing procedures where as all outbound and inbound
conference calls are accounted and billed for. All call billing
and routing is done in real-time.
Custom Announcement Procedure
SM7000 supports flexible Language Server setup
to allow easy prompt and IVR management in multiple languages.
Each customer can define a custom prompt on all conference call
levels.
Conference Call Flow:
One-Stage Conference Calling
- Caller dial an 800 number (DID) or connects
to SM7000 via VoIP
- SM7000 accepts the call
- SM7000 plays Welcome Message
- SM7000 asks for PIN Number
- Caller Enters PIN Number
- Caller is entered into a virtual conference
room associated with the DID
- All callers are now in conference
- SM7000 sends Radius signals to VM2000 for Billing
purposes
- Conference administrators manage callers and
record sessions
Two-Stage Conference Calling
- Caller dial an 800 number (DID) or connects
to SM7000 via VoIP
- SM7000 accepts the call
- SM7000 plays Welcome Message
- SM7000 asks for a Virtual Conference Room Number
- SM7000 asks for PIN Number
- Caller Enters PIN Number
- Caller is entered into a virtual conference
room
- All callers are now in conference
- SM7000 sends Radius signals to VM2000 for Billing
purposes
- Conference administrators manage callers and record sessions
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