| The SysMaster VoIP PBX is a standalone, flexible,
and reliable PBX server. It features Automatic Call Distribution
(ACD), Auto Attendant, Voice Mail, Unified Messaging, FAX, Call
Routing, Conference server. It is based on a modular architecture
providing scalability and flexibility in configuring a PBX matching
then needs of your business. It can handle both calls from/to the
PSTN as well as VoIP calls. Due to its VoIP capabilities the SysMaster
PBX allows for allows for building a virtual office comprising multiple
remote locations. All PBX management as well as call initiation
can be done via a web interfaces.
Features:
The VoIP PBX sports an intelligent IVR system
which serves the auto attendant. It is available for use by both
the main reception lines and departments. Auto attendant is also
supported at the user/extension level through the voice mail system.
All greeting prompts are completely customizable by the company
and departments.
Auto Attendant Features
Reception
The VoIP PBX is designed to be used with or without a
receptionist answering the inbound phone calls. It can be activated
only for after hours and holidays. It can also be used as a backup
to the receptionist where it is activated only after a specified
number of rings.
Name Dialing
The VoIP PBX auto attendant allows in-bound callers to
route their call to the appropriate person without knowing their
extension. This feature allows for either first or last name directory
look up.
Extension Dialing
In-bound callers may quickly route their call to the
appropriate person if they know the correct extension number.
Group Dialing
The VoIP PBX will allow in-bound callers to route their
call directly to the auto attendant of a group. At the group or
department level, the VoIP PBX auto attendant can be selectively
activated or feature custom messages depending on the time of
day such as non-business hours, departmental meetings, lunch hours,
etc.
Information Messaging
The VoIP PBX auto attendant can be used to play specific
informational messages (without allowing for a voice mail to be
recorded) based on telephone menu prompts.For
more information about our Billing Service
Custom Call Routing
The CCR feature allows for creating complex menu/submenu
system of options and informational messages.For
more information about our Billing Service
Automatic Call Distribution
(ACD)
The VoIP PBX ACD provides for automatic call routing
to the next available agent in a group or department. It includes
call queue management when all agents are busy, "sold on
hold," and caller opt-out of queue option. The system supports
up to three levels of queues.
The VoIP PBX supports all the standard phone voice
mail features. But through the graphical user interface, voice
mail becomes particularly useful and easy to manage. When the
user receives a voice mail message, the Administrative console
gives an immediate indicator on the user's PC screen.
Security
The VoIP PBX security is provided through a user Personal
Identification Number (PIN).
Multiple Greetings
The user may define multiple voice mail greetings for
different situations depending on their user status.
Web Based Administrative Console
The console allows users to visually sort and manage
their voice mail messages throuh the Internet. Each voice mail
message has the callerID information, date and time of the message,
text notations associated with the message, and the message duration.
Multiple Mailbox Types
Company Directory - informational messages which
lists available directory numbers of users;
Guests Mailbox - mailboxes for people
that do not have permanent directory number;
General Delivery Mailbox - General mailbox
where messages are left and are not for any specific user;
Personal Mailboxes - these are the mailboxes
for each user with a directiory number.
Voice Mail Review/Playback/Storing/Deleting
Voice mail messages may be played on the telephone or
the PC speakers. They can be also reviewed, stored and deleted.
Voice Mail Forwarding To Email
Users may choose to have their voice mail forwarded to their email
account as an audio attachment. Voice mail may be forwarded to
email on an ad-hoc or continuous basis, giving the user an easy-to-manage
unified messaging system.
Voice Mail Notification via Email
Users may opt to have a special notification only email
(without the actual audio attachment) sent to them whenever a
new voice mail is received. This will give them an instant alert
via email, cell phone or pager with the callerID information.
Return Call
Users may place a return call to the sender of the message
with a single mouse click.
Informational Only Mailbox
Mailboxes may be defined to provide informational messages
without recording any voice mail. This can be useful as an end
point for the auto attendant routing to a group mailbox.
Public Conferences
The SysMaster Conference server sets up publicly available conference
rooms where theire are no restrictions for joining in. Access
control lists can be imposed.
Private Conferences
Private conferences are password protected conferences where only
limited number of users can join.
Conference Recording
The system allows for full recording of conferences for future
review. All recorded data is stored in digital format.
Real time conference administration
Administrators can create and remove a conference room. They can
dynamically add and remove users from a conference room. All this
is done through a an online web console.
Up to 1024 Concurrent Call Legs
The SysMaster PBX Conference server allows for handling up to
1024 call legs (i.e. 1024 concurrent users in conference rooms
in total). The conference calls can be from any of the following
interfaces H.323, SIP or PSTN.
Call Park
Incoming calls can be put on a specific queue waiting to be further
handled.
Call Hold
Calls can be put on on hold at any moment for further handling
by the same or other parties.
Call Transfer
Call scan be transfered to another extension or hunt groups.
Preferences - Speed Dial, DND
The speed dial feature allows administrators to create system
level dial codes that can be used by any telephone terminal connected
to the PBX. The DND (Do Not Disturb) feature allows users to block
incoming calls from ringing their terminal. Automatic forwarding
to the user's mailbox is provided.
Various Hunting Group Scheduling
The PBX server allows for rotary, sequential or broadcast H323/SIP/PBX/PSTN
scheduling of calls.
Rotary - the PBX tries to connect to the terminals
within a hunt group until a free terminal is found. There is no
specified order of picking a terminal.
Sequential - the PBX tries to connect
to terminals in based on a priority list until all terminals are
tried. After that the procedure can be repeated or the call may
be forwarded to a voice mail.
Broadcast - rings each terminal within
a group simultaneously. If a call cannot be connected, it is put
in a waiting queue. When a terminal is free to process the call,
the system redirects call to it.
Comprehensive Call Logs
The system features detailed call logs with possible call recording
for future reference.
Easy Integration
The PBX server can easily integrate with other SysMaster VoIP
products for building comprehensive voice solutions.
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