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Technical Support Specialist |
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SysMaster Corporation is a leading provider of Voice-over-IP
(VoIP) solutions for carriers, service providers and enterprises.
We offer full array of VoIP products, including Billing Platform,
Gateway, Gatekeeper, IP PBX, Conference Server, Voicemail Server,
Callback Server, and SoftPhone. With triple digit growth over the
past few years, we need to hire more outstanding Technical Support
Specialists to expand our customer support teams. Learn more about
us at www.sysmaster.com
Position Summary
Excellent opportunity to learn and advance in the
VOIP world!
We look for energetic, motivated, and achievement-oriented people
to join our Customer Support teams located in our Emeryville and
Walnut Creek offices. Technical Support Specialists will be responsible
for all aspects of customer support, including but not limited to:
- Troubleshoot and debug Voice-Over-IP applications and customer network problems
- Answer the support phone line
- Reply to customer emails
- Schedule and provide installation for new customers
- Assist sales personnel in pre-sales support and product demonstrations
- Provide customer training at our facilities or at customer's premises
- Work with customers on-site
Candidates MUST have:
- Extensive knowledge of Linux and Windows NT/2000/XP OS
- Strong understanding of VOIP, H323, SIP, Codecs, Call Routing
- Familiarity with HTML and XML
- Troubleshooting experience using Windows and Linux command line interface
- Degree in Computer Science/Telecommunications/ Networking
- Strong client relationship management skills
- Exceptional oral/written communications skills
- Solid technical problem solving skills
- Experience with configuring and troubleshooting Layer 1/2/3/4-7 network devices
- Experience with scripts and vi editing
- Advanced knowledge of LAN/WAN
As part of the hiring process, candidates will be required to take a network knowledge test!
We offer:
- Competitive compensation.
- Excellent benefit package including medical, dental, vision, and 401K.
- Fast management career track for the right people.
- Entrepreneurial spirit and small company attitude.
- Casual work environment.
Contact:
If interested, email cover letter and resume to: sup.job@sysmaster.com
We wish to thank all applicants for their interest and effort in applying
for this position; however, only candidates selected for interviews will
be contacted. No unsolicited agency referrals please.
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